Support Center

Why is my credit card not accepted during payment?

Last Updated: Feb 17, 2017 11:45AM PST

There are several reasons why your credit card might not be going through.

First, please check to make sure that the credit information that you have entered on our site matches the information that your credit card company has on file. Verify that you have entered the correct credit card number, expiration date, and billing address.

Second, please make sure that you have sufficient funds in your account to make your payment. 

If you're still experiencing errors we recommend trying out our suggestions below:

1. Use a different internet browser. We recommend Google Chrome.
2. Clear your cookies. You can learn how to do that by clicking here

3. Use a different payment method, such as a different credit or debit card. 
4. If you are still having problems,  email us at and we will be happy to assist you.


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